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Educating Beyond the Classroom

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Team Leading Level 2

This qualification is suitable for a wide variety of candidates working within any role in which team leading is a core component.

The qualification gives delegates an insight into the basics of managing a team, understanding individual needs, and representing a group of colleagues. Team leading is an excellent gateway into a full management role, but focuses more on dealing with individual teams as opposed to representing an antire department.

The purpose of this Level 2 Diploma in Team Leading is to provide the learner who intends to develop and gain formal recognition of their knowledge, understanding and competence of leading teams. 

The qualification covers areas such as:

  • Communication.
  • Leading and managing a team.
  • Principles of team leading.
  • Managing personal performance and development.
  • Understanding business.

For a full breakdown of the Qualification, please click here

 

Business Administration Level 2

The purpose of this Level 2 Diploma in Business Administration is to provide the learner with the skills, knowledge and understanding required of administration staff across a wide range of industries and types of organisations.

The qualification covers areas such as:

  • Communication
  • Principles of administration
  • Business document production
  • Managing and relaying information
  • Developing working relationships

For a full breakdown of the Qualification, please click here

Cleaning and Support Services Level 2

The Level 2 Certificate in Cleaning Principles is designed to provide learners with the foundations required in both generic and specialist cleaning principles, with reference to health and safety, waste disposal and a multitude of units to suit your requirements.

The qualification covers areas such as:

  • Dealing with routine and non-routine waste
  • Health and Safety
  • Working with customers
  • Thorough cleaning management on a range of surfaces/ materials

For a full breakdown of the Qualification, please click here.

Customer Service Level 2

The purpose of this Level 2 Diploma in Customer Service aims to build on or recognise good practice in customer service in any industry or to support technical expertise in any job role, acknowledging the importance of effective communication and service delivery.

Learners will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.

The qualification covers areas such as:

  • Delivering customer service.
  • Understanding the customer.
  • Understanding employer organizations. 
  • Managing performance and development.

For a full breakdown of the Qualification, please click here.

Customer Service Level 3

The purpose of this Level 3 Diploma in Customer Service is to provide the learner with the skills, knowledge and understanding in people who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation for which they work.

The qualification covers areas such as:

  • Organising and delivering customer service
  • Understanding the customer service environment
  • Resolving customers’ problems
  • Managing personal and professional development
  • Understanding customers and customer retention

For a full breakdown of this Qualification, please click here.

Facilities Services Level 2

The Certificate in Facilities Services is to provide the learner with the skills, knowledge and understanding pertaining to the facilities management environment. It involves supporting a range of operations including building maintenance, service delivery and site security.

The qualification covers areas such as:

  • Reducing risks to health and safety
  • Promoting and maintaining service delivery
  • Developing customer relationships

For a full breakdown of the Qualification, please click here.

Health and Social Care Level 2

The purpose of this FAQ Level 2 Diploma in Health and Social Care (Adults) for England (QCF) is to guide and assess the development of knowledge and skills relating to the health and social care workforce.
This qualification is suitable for a wide variety of roles, With pathways specialising in Dementia Care, Learning Difficulties as well as the generic pathway.
For a full breakdown of the qualification, please click here

Management Level 3

The Diploma in management has been designed to provide the candidate with knowledge going beyond that of a team leader. Management staff must be knowledgeable, influential and flexible in their approach to supporting and managing a team or department if they are to be successful.

This qualification aims to approach and nurture candidate understanding of a variety of subject areas in order to maximise their potential within a management role.

The qualification covers areas such as:

  • Managing team performance
  • Principles of people management
  • Principles of business
  • Principles of leadership and management
  • Managing personal and professional development

For a full breakdown of the Qualification, please click here.

Marketing Level 2

The purpose of this qualification is to provide the learner with the skills, knowledge and understanding of marketing principles necessary to support them in their role.

The qualification covers areas such as:

  • Market theory
  • Legal, regulatory and ethical requirements in sales or marketing.
  • Personal responsibilities and working in a business environment
  • Digital marketing.
  • Principles of customer relationships.

For a full breakdown of the Qualification, please click here.

Sales Level 3

The purpose of the Level 3 NVQ Diploma in Sales is to provide the learner with the skills, knowledge and understanding  necessary to perform within a sales role which goes beyond a generic customer service role.

Learners will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent sales expertise.

The qualification covers areas such as:

  • Negotiating, handling objections and closing sales
  • Complying with legal, regulatory and ethical requirements in a sales or marketing role

For a full breakdown of the Qualification, please click here.

Trade Business Services Level 2

This course is designed for those working in a trade business environment who want to increase their sales skills. It focuses on bettering customer relations whilsts keeping the limitations of the environment in mind. 

This qualification is perfect for those who are just starting or already working in the trade business environment. Learners will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent sales expertise.

The qualification covers areas such as:

  • Communicating with customers in the trade setting
  • Reducing risks of health and safety 
  • Using email for business to business communication 
  • Using written communication with customers

For more information, please click here.

Warehousing and Storage Level 2

The Level 2 Certificate in Warehousing and Storage will teach learners how to develop their skills and knowledge for a career in the warehousing and storage industry. Learners will understand and gain the competencies needed to work in this environment this includes operating equipment and safety at work, processing orders and Team Leadership.

This qualification has been developed so that learners will get an understanding of their day to day job and having autonomy in the decisions they are making.

The qualification covers areas such as:

  • Picking goods in logistics operations
  • Wrapping and packing goods in logistics operations
  • Placing goods in storage in logistics operations
  • Processing orders for customers in logistics operations
  • Assembling orders for dispatch in logistics operations

For a full breakdown of the Qualification, please click here.

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